FAQ: Kit Replacement if Damaged

Answer: In the unfortunate event that your kit arrives damaged due to shipping, please follow these steps for a prompt replacement:

  1. Ship the damaged kit back to us within 2 days of receiving it. You can use LBC Shipping or our designated shipping company for the return.

  2. Once you’ve shipped the damaged kit, please email us the proof of shipping.

  3. Upon receiving your proof of shipping, we’ll process the replacement kit within 2 days and ship it to you promptly.

Please note: To validate your claim for a replacement kit, it’s essential to open the kit upon receipt and take a video from the start, showing the unboxing process. This video will serve as proof of the kit’s condition upon arrival and will expedite the replacement process.

We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter swiftly. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance.