Category: FAQ

Answer: In the unfortunate event that your kit arrives damaged due to shipping, please follow these steps for a prompt replacement:

1. Ship the damaged kit back to us within 2 days of receiving it. You can use LBC Shipping or our designated shipping company for the return.
   
   
2. Once you’ve shipped the damaged kit, please email us the proof of shipping.
   
   
3. Upon receiving your proof of shipping, we’ll process the replacement kit within 2 days and ship it to you promptly.

Please note: To validate your claim for a replacement kit, it’s essential to open the kit upon receipt and take a video from the start, showing the unboxing process. This video will serve as proof of the kit’s condition upon arrival and will expedite the replacement process.

We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter swiftly. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance.

Yes, you can cancel the enrollment. However, please note that if you cancel after the first session or if the robotic kit has not been shipped out within 48 hours of payment, a cancellation fee may apply. We aim to process shipments promptly within 2 days to ensure timely delivery of the robotic kit. We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please reach out to our customer support team for further assistance regarding cancellation requests.

Yes, for our program, payment is required in full. The fee for the 12 sessions, priced at 160.00php (2.85usd) per hour, must be paid upfront to secure your enrollment. This ensures smooth scheduling and uninterrupted learning experiences for your child throughout the program duration. We appreciate your understanding and look forward to having your child join us for an enriching learning journey.

1. Visit our homepage and choose the online program your child is interested in, like ‘Arduino for Kids.’ Then, click the ‘Send us a message to enroll’ button.
   
   
2. Within 24 hours, our team will get in touch via email, chat, or phone.
   
   
3. We’ll send you the course details and a payment link for your convenience.
   
   
4. Once you’ve made the payment, we’ll email you the access details and set up a training schedule that works for you.
   
   
5. If your child needs a kit for the training, we’ll ship it to you within 7 days. Delivery times may vary based on your location.

1.  Foster Creativity: Encourages creative thinking and problem-solving skills through hands-on projects.
   
   
2.  Enhance Critical Thinking: Develops analytical skills and the ability to approach challenges logically.
   
   
3. Cultivate Innovation: Inspires innovation and the development of new ideas and solutions.
   
   
4. Build Confidence: Boosts self-esteem as kids see their ideas come to life through programming and robotics projects.
   
   
5. Prepare for the Future: Equips kids with essential skills for success in the increasingly technology-driven world.